Your fruit will be delivered before 10am, or it is on us. Not happy with the quality of fruit in your box? Get a refund or same day replacement.

To request a refund if your fruit is delivered after 10am please get in touch on the day and we will adjust your invoice if you pay by account, or refund to your original payment method if you pay online.

To request a refund if you are not happy with the quality of your fruit, please send a photograph on the day of delivery and we will offer you a replacement fruit or a full box refund.

We deliver from our regional hub to Newcastle, Gateshead, Durham & Sunderland.

Please contact us for national or multi-site enquiries.

We deliver on a Monday, Wednesday and Friday.

In the north east, the majority of deliveries arrive before 9am, and are guaranteed to arrive before 10am.

We offer weekly, fortnightly, or monthly deliveries as standard. For a one-off delivery or bespoke order please contact us.

In the north east, deliveries are handled by our own team, giving you a friendly, personal service.

On a bank holiday week we move regular fruit deliveries forward by one day, defaulting to Tuesday and Thursday.

To save on Co2e emissions we re-use our boxes as many times as possible before they enter the waste stream for recycling. If keeping your box (and any other packaging from us) for collection and re-use is logistically feasible for you, please get in touch.

We offer a £1 trial box for you to get a flavour of our fruit and put our quality to the test. The box contains 10 pieces of fruit from our standard range.

We accept all major debit and credit cards, Apple Pay, Google Pay, and direct bank transfers. Payments are processed securely through our Shopify-powered checkout, so you can choose the method that works best for you.

Absolutely - this is the preferred option for many of our customers. We invoice at the end of each calendar month for all deliveries made during that period. Our standard terms are 30 days, with payment due within 7 days of receiving the invoice.

We offer a 15% discount across our fruit box range for registerd charities.

There is a minimum order of £40 on our range of Northern Rye baked goods.

Getting started is easy - just place an order through our website, or if you’d prefer a more personal touch, drop us an email to hi@bonfruit.co.uk with your requirements and we’ll take care of the rest.

We work one week in advance, so please allow 7 days when starting a new order. This helps us plan deliveries efficiently and keep everything running smoothly.

Our service is completely flexible - pause or cancel at any time with no penalties.

You can adjust your delivery frequency at any time to suit your needs.

Please contact us if you need to adjust quantities or preferences in your fruit box.

You can reach us by phone on 0330 043 1343, email hi@bonfruit.co.uk or send us a Whatsapp message to 07597 219788.

Our support team is available from 8am to 4pm, Monday to Friday. We’re a small (but mighty!) team, so if we miss your call, just leave a message and we’ll get back to you as soon as we can.

We aim to resolve any issues as quickly as possible - usually within 24 hours. Whether it’s a delivery query or a piece of fruit that’s not quite right, just get in touch and we’ll sort it without fuss.